This Privacy Policy explains how Costa Blanca Property Advisor (operating through the website costablancapropertyadvisor.com) collects, uses and protects personal data in accordance with the General Data Protection Regulation (GDPR / EU Regulation 2016/679) and applicable Spanish data protection law (Ley Orgánica 3/2018, LOPDGDD).
1. Data controller
The data controller responsible for your personal data is:
Costa Blanca Property Advisor · Costa Blanca Property Advisor
Website: costablancapropertyadvisor.com
Email: costablancapropertyadvisor@hotmail.com
Location: Comunitat Valenciana, Spain
2. What data we collect
We only collect personal data that you actively provide to us through our contact forms. This may include:
- Your name
- Your email address
- Your phone number (optional, only if you provide it)
- Information about your property search (budget, preferred area, purpose of purchase, visit plans)
- Information about your property if you are a seller (location, type, price range, description)
- Your preferred contact method
We do not collect any sensitive personal data (health, financial details, identification numbers) through our forms.
We also collect basic, anonymised technical data through our hosting provider (Hostinger) for website security and performance purposes — such as IP addresses and browser types — but we do not use this to identify individual visitors.
3. Why we collect it and legal basis
Contact form submissions
Purpose: To respond to your enquiry about buying or selling property on the Costa Blanca or Valencia.
Legal basis: Legitimate interest (Article 6.1.f GDPR) — responding to a request you have actively initiated. Where you have given explicit consent via the form submission, consent (Article 6.1.a GDPR) also applies.
Seller enquiries
Purpose: To understand your property and potentially connect you with qualified buyers.
Legal basis: Legitimate interest and pre-contractual steps (Article 6.1.b GDPR).
We do not use your data for automated profiling, automated decision-making, or direct marketing without explicit consent.
4. How long we keep your data
We retain your personal data for as long as necessary to respond to your enquiry and for a reasonable period thereafter in case of follow-up questions — typically no longer than 24 months from your last contact with us.
If you ask us to delete your data at any point, we will do so within 30 days unless we are required to retain it by law.
5. Who we share your data with
We do not sell, rent or share your personal data with third parties for commercial purposes.
We may share your data with:
- Hostinger (our hosting provider) — for technical operation of the website. Hostinger is GDPR-compliant.
- Microsoft (via Hotmail/Outlook) — your enquiry emails are received and stored in our Hotmail inbox. Microsoft is GDPR-compliant and processes data under the EU-US Data Privacy Framework.
- Independent professionals — only if you expressly request an introduction to a lawyer, tax adviser or mortgage broker, and only with your explicit consent.
6. Your rights under GDPR
Under the GDPR you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate data.
- Right to erasure: You can ask us to delete your data ("right to be forgotten").
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to data portability: You can ask for your data in a machine-readable format.
- Right to object: You can object to processing based on legitimate interest.
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, contact us at costablancapropertyadvisor@hotmail.com. We will respond within 30 days.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD) — www.aepd.es
7. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our website is served over HTTPS (encrypted connection). Email communications are subject to the security measures of Microsoft's Outlook/Hotmail platform.
No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Cookies
Our website uses only essential technical cookies required for basic operation. We do not use tracking cookies, advertising cookies or analytics cookies that identify individual users. For full details, please see our Cookie Policy.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact
For any questions about this Privacy Policy or how we handle your personal data:
Email: costablancapropertyadvisor@hotmail.com
We aim to respond to all data protection queries within 5 working days.